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Please read the following paragraphs which describe our terms of business.

This Website
The following are terms of a legal agreement between you and You Need A Vicky. By accessing, browsing and/or using this website, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations.

Our Contract
These Terms and Conditions govern the supply of goods and services sold by You Need A Vicky (we and us) to the customer named on the order form/email order provided on our website. Together with the completed order form for products or confirmation mails for services, these Terms and Conditions constitute the entire and only agreement between us in relation thereto. Our acceptance of your order by delivery of the goods or payment of a deposit for services, constitutes a legally binding contract between us on these terms and conditions.

Products: When you place an order to purchase a product from us we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us either when we confirm to you that we’ve dispatched that product to you or when the goods are actually dispatched. That acceptance will be deemed complete. Any products on the same order which we have not confirmed to have been dispatched do not form part of that contract.

Services: When a request for services is made to us, we will send you a confirmation e-mail or letter detailing your requirements.

Price, Payment Options & VAT
Products: The price payable for the goods you order is as set out on our web site at the time you place your order, plus any charges for carriage as set out in the order form. Subject to clause below, we must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing. Prices and availability of goods listed on our website are subject to change without notice. We accept the following methods of payment: cheques (made payable to You Need a Vicky) and paypal. All prices are inclusive of VAT.

Cancellation Policy
We understand that everyone is busy and we are flexible where we can be, but please note before booking that a 48 hour cancellation policy applies.
Bookings that are cancelled less than 48 hours from the start time on the booking date will be charged half the total rate.  If we are able to re-arrange your booking within 10 days, subject to availability, then no charge will be applied.

*Confidentiality agreements are available on request

*We will never give out any of the information we collect from you to any other party unless compelled to by law. All information held by us is classed as completely confidential.

Delivery
All dates quoted for delivery are estimated delivery dates only and may be subject to change. Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.

Returns
If you are not satisfied with the products that you have chosen you may return them to us within 30 days of receipt. We will offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. Items can be returned outside this period if they are found to be faulty. We cannot accept an item returned as faulty if the appropriate instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Return of an item is at your own cost unless the item is faulty. Items brought-in specially for a customer cannot normally be returned. Returns which fall outside the Distance Selling Regulations may be liable to a 20% handling charge. If you wish to notify us of any damages to your goods, please notify us of the problem within 48 hours of delivery.

Availability
While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible.

Liability
If you have notified us of a problem with the goods, we will either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods or services and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.

Termination
We may suspend further supply or delivery, stop any goods in transit or terminate our contract by notice in writing to you if you are in breach of an obligation hereunder or you become unable to pay your debts when they fall due or proceedings are commenced by or against you alleging bankruptcy or insolvency. Upon termination, your indebtedness to us becomes immediately due and payable and we shall be under no further obligation to supply goods to you.

General
If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected. This contract shall be governed by and interpreted in accordance with English and Welsh law.

All descriptions, sizes, colours, capacities, weights & dimensions are for guidance only and may change as a result of ongoing improvement.Our carrier may need the customer to help with the unloading of some items. All times and dates relating to delivery of goods are best estimates only and we cannot be liable for the impact of any delays.

COPYRIGHT
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of You Need a Vicky or its content and technology providers or their respective owners.

ALL RIGHTS RESERVED
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

These Terms and Conditions and your use of our website are governed by English and Welsh law and you agree to submit to the non-exclusive jurisdiction of the English and Welsh courts. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. We can give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

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